all jeans must be washed with soap and water and be free of any stains (including bodily fluid stains) in order for us to begin the repair process. we do not offer repair services to any jeans that have not been thoroughly cleaned. you can visit our denim care guide for tips on how to wash your jeans.
if you live in Nashville, you can drop off your jeans at our shop.
if you are unable to drop off your jeans at one of our stores, we also accept repairs by mail..
we ask that you first email a few photos of the needed repair, noting its location on the jean, to email@example.com.
imogene + willie
2601 12th Ave S
Nashville, TN 37204
once we have your jeans in our hands we will contact you to confirm the cost for your repair and process your payment before we can begin work on your jeans.
in the event that you elect not to have your jeans repaired after receiving a verified price quote from us, we will send your jeans back and return shipping charges will apply.
for any questions about the repair of your imogene + willie brand jeans, please contact us at firstname.lastname@example.org or by phone at (615) 292-5005. * ONLY IMOGENE + WILLIE BRAND JEANS ARE ELIGIBLE FOR REPAIR.
* OUR REPAIR POLICY EXCLUDES DENIM SHIRTS, JACKETS, ACCESSORIES AS WELL AS ONE OF A KIND ITEMS.
* RETURN SHIPPING IS CHARGED FOR ALL MAIL-IN REPAIRS, INCLUDING JEANS INELIGIBLE FOR SERVICE DUE TO INADEQUATE CLEANLINESS, AND REPAIRS DECLINED BY THE CUSTOMER.