our tough little sewing team does not mess around. we’re ready and able to handle rips, tears, blow outs, pocket bag holes, fraying hems, and a wide range of other repair needs.
1–YEAR LIMITED REPAIR POLICY
we offer free repairs on all imogene + willie jeans that have been purchased online or from our Nashville store for one year from the date of purchase. repairs on rivets, loose threads, and buttons are complimentary for the life of the jean. after the first year, charges for time and materials will apply.
REPAIR PRICING AND CUSTOM QUOTES
if your jeans have exceeded their first year, please refer to the price chart for estimated repair costs.
crotch repairs: $30 per panel (average total cost is $60-$90)
seat repairs: $20-$50 depending on the size of the repair
knee repairs: $30-50 depending on the size of the repair
back pockets: $30-50 depending on size of the hole
back pocket corners: $15 per corner needing repair
pocket bags: $10-$40 depending on the size of the hole
please note: prices are an estimate based on previous repairs. a final quote will be provided by our tailors once we receive your jeans.
REPAIRING YOUR JEANS
all jeans must be washed with soap and water and be free of any stains (including bodily fluid stains) in order for us to begin the repair process. we do not offer repair services to any jeans that have not been thoroughly cleaned. you can visit our denim care guide for tips on how to wash your jeans.
if you live in Nashville, you can drop off your jeans at our shop.
if you are unable to drop off your jeans at one of our stores, we also accept repairs by mail..
we ask that you first email a few photos of the needed repair, noting its location on the jean, to email@example.com.
we will email a price quote for the estimated cost of the repair plus return shipping.
please send all jeans prepaid and insured to:
imogene + willie
2601 12th Ave S
Nashville, TN 37204
once we have your jeans in our hands we will contact you to confirm the cost for your repair and process your payment before we can begin work on your jeans.
in the event that you elect not to have your jeans repaired after receiving a verified price quote from us, we will send your jeans back and return shipping charges will apply.
for any questions about the repair of your imogene + willie brand jeans, please contact us at firstname.lastname@example.org or by phone at (615) 292-5005.
* ONLY IMOGENE + WILLIE BRAND JEANS ARE ELIGIBLE FOR REPAIR.
* OUR REPAIR POLICY EXCLUDES DENIM SHIRTS, JACKETS, ACCESSORIES AS WELL AS ONE OF A KIND ITEMS.
* RETURN SHIPPING IS CHARGED FOR ALL MAIL-IN REPAIRS, INCLUDING JEANS INELIGIBLE FOR SERVICE DUE TO INADEQUATE CLEANLINESS, AND REPAIRS DECLINED BY THE CUSTOMER.