ONE YEAR WHERE
buy a pair of jeans this January, get 40% off a fresh pair next January  details
SHOP ALL DENIM
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DENIM REPAIR
our tough little sewing team does not mess around. we’re ready and able to handle rips, tears, blow outs, pocket bag holes, fraying hems, and a wide range of other repair needs.
1–YEAR LIMITED REPAIR POLICY

we offer free repairs on all imogene + willie jeans that have been purchased online or from our Nashville and Portland stores for one year from the date of purchase. repairs on rivets, loose threads, and buttons are complimentary for the life of the jean. after the first year, charges for time and materials will apply.

REPAIR PRICING AND CUSTOM QUOTES

if your jeans have exceeded their first year, please refer to the price chart for estimated repair costs.

REPAIR PRICING
10.00 holes smaller than a quarter
20.00 holes smaller than a credit card
30.00 holes smaller than 5” in diameter
* CUSTOM holes larger than 5” in diameter
15.00 ea. pocket bag hole
REPAIRING YOUR JEANS

all jeans must be washed with soap and water and be free of any stains (including bodily fluid stains) in order for us to begin the repair process. we do not offer repair services to any jeans that have not been thoroughly cleaned. you can visit our denim care guide for tips on how to wash your jeans.

IN STORE

if you live in Nashville or Portland, you can drop off your jeans at either of our retail locations.

BY MAIL

if you are unable to drop of your jeans at one of our stores, we also accept repairs by mail.

STEP 1we ask that you first email a few photos of the needed repair, noting its location on the jean, to help@imogeneandwillie.com. STEP 2we will email a price quote for the estimated cost of the repair plus return shipping. STEP 3please send all jeans prepaid and insured to:

imogene + willie
ATTN: Repairs
2601 12th Ave S
Nashville, TN 37204

STEP 4once we have your jeans in our hands we will contact you to confirm the cost for your repair and process your payment before we can begin work on your jeans.

in the event that you elect not to have your jeans repaired after receiving a verified price quote from us, we will send your jeans back and return shipping charges will apply.

for any questions about the repair of your imogene + willie brand jeans, please contact us at help@imogeneandwillie.com or by phone at (615) 292-5005.

* ONLY IMOGENE + WILLIE BRAND JEANS ARE ELIGIBLE FOR REPAIR.

* OUR REPAIR POLICY EXCLUDES DENIM SHIRTS, JACKETS, ACCESSORIES AS WELL AS ONE OF A KIND ITEMS.

* RETURN SHIPPING IS CHARGED FOR ALL MAIL-IN REPAIRS, INCLUDING JEANS INELIGIBLE FOR SERVICE DUE TO INADEQUATE CLEANLINESS, AND REPAIRS DECLINED BY THE CUSTOMER.

one year wear / one year where

DETAILS

purchase any pair of full price jeans between 1/1/17 and 1/31/17 to receive a unique discount code valid for 40% off a new pair of full price i+w jeans next January.

limit 4 per customer. discount code valid from 1/1/18 to 1/31/18. may be redeemed online or at any i+w location. offer excludes denim jackets, shirts, and vintage.

DISCOUNT CODE

we will send you your unique 40% off discount code approximately 30 days from the day your jeans arrive at your door.

exchanges: if for any reason you need to exchange your jeans, we will work to help find you a pair that fits better.

you will receive your discount code one month after the arrival of the jeans you decide to keep.

returns: discount is not valid if a jean is returned.

ITEM AVAILABILITY

i+w product offering is subject to change based on production, brand direction and availability. while we can’t guarantee we will have the same style that you bought this year, we can promise we’ll bring you some killer new jeans this time next year.


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