we offer free repairs on all imogene + willie jeans that have been purchased online or from our Nashville and Portland stores for one year from the date of purchase. repairs on rivets, loose threads, and buttons are complimentary for the life of the jean. after the first year, charges for time and materials will apply.
if your jeans have exceeded their first year, please refer to the price chart for estimated repair costs.
all jeans must be washed with soap and water and be free of any stains (including bodily fluid stains) in order for us to begin the repair process. we do not offer repair services to any jeans that have not been thoroughly cleaned. you can visit our denim care guide for tips on how to wash your jeans.
if you are unable to drop of your jeans at one of our stores, we also accept repairs by mail.
STEP 1we ask that you first email a few photos of the needed repair, noting its location on the jean, to firstname.lastname@example.org. STEP 2we will email a price quote for the estimated cost of the repair plus return shipping. STEP 3please send all jeans prepaid and insured to:imogene + willie
STEP 4once we have your jeans in our hands we will contact you to confirm the cost for your repair and process your payment before we can begin work on your jeans.
in the event that you elect not to have your jeans repaired after receiving a verified price quote from us, we will send your jeans back and return shipping charges will apply.
for any questions about the repair of your imogene + willie brand jeans, please contact us at email@example.com or by phone at (615) 292-5005.
* ONLY IMOGENE + WILLIE BRAND JEANS ARE ELIGIBLE FOR REPAIR.
* OUR REPAIR POLICY EXCLUDES DENIM SHIRTS, JACKETS, ACCESSORIES AS WELL AS ONE OF A KIND ITEMS.
* RETURN SHIPPING IS CHARGED FOR ALL MAIL-IN REPAIRS, INCLUDING JEANS INELIGIBLE FOR SERVICE DUE TO INADEQUATE CLEANLINESS, AND REPAIRS DECLINED BY THE CUSTOMER.