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shipping information

please allow up to 1-2 business days for orders to ship. during promotions, sales or holidays, ship time may be delayed up to 7 business days. orders received on weekend days and holidays will be processed no sooner than the following business day. in the event of extreme weather, packages may be delayed. due to COVID-19, many carriers have suspended service guarantees.

for international orders, please note that we are not responsible for paying duties, customs, taxes, or tariffs once your package arrives at its destination country.

for domestic shipments, you may request signature confirmation upon delivery. please note that there may be an additional charge for signature confirmation. please reach out to us via email with your order number before your order ships.

to check the status of your order, call or email us.

 

my package appears to be lost in the mail. can you help?

we will do everything we can! if you’re package is stuck in transit, please contact us at help@imogeneandwillie.com. we’ll do our best to figure out how to get your order to you as quickly as possible. please make sure to request the correct delivery address and let us know if you have special delivery preferences (e.g. requesting signature confirmation). imogene + willie cannot accept responsibility or compensate you if your package was delivered to an incorrect, but requested address. imogene + willie cannot accept responsibility or compensate for missing packages if delivery to the correct address was confirmed. however, we are glad to assist with any shipping issues you may have. if you have any questions, please email us at help@imogeneandwillie.com.

 

common questions

my package appears to be lost in the mail. can you help?

we will do everything we can! if your package is stuck in transit, please contact us at help@imogeneandwillie.com. we’ll do our best to figure out how to get your order to you as quickly as possible. please make sure to request the correct delivery address and let us know if you have special delivery preferences (e.g. requesting signature confirmation). imogene + willie cannot accept responsibility or compensate you if your package was delivered to an incorrect, but requested address. imogene + willie cannot accept responsibility or compensate for missing packages if delivery to the correct address was confirmed. however, we are glad to assist with any shipping issues you may have. if you have any questions, please email us at help@imogeneandwillie.com.

 

what is your shipping policy/method?

all domestic orders are typically shipped via USPS, though we sometimes use alternative carriers depending on the situation, destination, and rates. rates are determined by weight and destination. please allow 1-2 business days for orders to ship. non-customized expedited orders placed before 1pm CT, will ship out same-day. during promotions, sales or holidays, ship time may be delayed up to 7 business days. orders received on weekend days and holidays will be processed no sooner than the following business day.

domestic deliveries from our shipping courier do not require signature on delivery. however, if you would like to request signature on delivery for your shipment, contact us before placing your order online and we will discuss alternative shipping options and prices with you, and help you complete your order.

for international orders, please note that we are not responsible for paying duties, customs, taxes, or tariffs once your package arrives at its destination country.

to check the status of your order, call or email us.

 

do you ship internationally?

yes! if you are an international customer and run into any problems with shipping or billing, please send an email to help@imogeneandwillie.com, and we’ll do our best to help resolve the issue as quickly as possible. please note that imogene + willie is not responsible for any duties or taxes incurred within your home country.

 

where is imogene + willie? from where do you ship?

all orders are processed and shipped from our headquarters in Nashville, TN.