Privacy Policy

Welcome to the imogene + willie web site. throughout the site, the terms “we”, “us”, “the Site” and “our” refer to imogene + willie. imogene + willie offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

Section 1: What do we do with your information? When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. With your permission, we may send you emails about our store, new products and other updates.

Section 2: Consent How do you get my consent? When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. How do I withdraw my consent? If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at help@imogeneandwillie.com or mailing us at: imogene + willie 2514 White Avenue Nashville, Tennesee 37204 or calling us at (615) 712-8089.

Section 3: Disclosure We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

Section 4: Shopify Our store is hosted on Shopify. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your credit card information is never stored on our server. Portions of your data (including name, email, telephone and address) are stored on a secure server. All traffic and data transfer to and from the server is encrypted. See section 6 for more details on security.

Section 5: Third Party Services In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. Your credit card information is never stored on our server. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service. Authorize.net: If you choose a direct payment gateway to complete your purchase, then our chosen direct payment gateway, Authorize.net stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read Authorize.net Terms of Service (http://www.authorize.net/company/terms/) or Privacy Statement (http://www.authorize.net/company/privacy/). Links: When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements. Google analytics: Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at.

Section 6: Security To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards. Section 7: Cookies Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information. We use cookies to help us remember and process the items in your shopping cart and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. Site users have the option to accept or disable cookies at any time through their browsers. if you choose to disable your cookies, your user experience may be limited. Section 8: Age of Consent By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. Section 9: Changes to this Privacy Policy We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you. Questions and Contact Information: If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information please call us at (615)712-8089 or email help@imogeneandwillie.com.

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We collect various information on our behalf from and about you, including information you directly provide when you use the Messaging Service. For example, we collect the phone number and email address you provided when signing up for the Messaging Service. When you send messages via the Messaging Service, we will also collect your messaging history and any information included in those messages.

We may also collect information about you using cookies or similar technologies. Cookies are pieces of information that are stored by your browser on the hard drive or memory of your device. Cookies enable personalization of your experience on the Messaging Service (e.g., sending you personalized text messages such as shopping cart reminders).

If you participate in a contest, sweepstakes, research study, or email survey associated with the Messaging Service, we will collect basic contact information and any other information you choose to provide in connection with these activities. We will also collect your contact information if you contact us with questions about the Messaging Service or for customer service.

Use of Information

We use your information to deliver, analyze, maintain and support the Messaging Service. We may also use your information to enhance the Messaging Service features and customize and personalize your experiences on the Messaging Service.

Sharing of Information

We may share, transfer, or disclose your information, if you consent to us doing so, as well as in the following circumstances:

Service Providers. We may share your information with third parties to help us provide the Messaging Service to you.

Legal Requirement and Protection of Attentive and Others. We may disclose your information as we believe such disclosure is necessary or appropriate to: (i) comply with applicable law and legal processes; (ii) respond to requests from public and government authorities, including public and government authorities outside your country of residence; (iii) enforce a contract with us; (iv) protect our rights, privacy, safety, or property, and/or that of our affiliates, you or others; and (v) allow us to pursue available remedies or limit the damages that we may sustain.

From time to time, we may share aggregate or de-identified information about use of the Messaging Service and such aggregated or de-identified information may be shared with any third party, including advertisers, promotional partners, and sponsors.

terms & Conditions

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accessibility

ADA Site Compliance Website Accessibility Statement imogene + willie strives to maintain a compliant website and is committed to providing an online environment that is accessible to all visitors in accordance with Section 504 of the Rehabilitation Act of 1973, Section 508 of the Rehabilitation Act (29 U.S.C. 794d), and relevant implementing regulations, as well as with the recommendations contained in the Web Content Accessibility Guidelines (WCAG) 2.0, promulgated by the World Wide Web Consortium, as may be updated and/or otherwise amended from time to time. We recognize that accessibility and usability are not always possible in every area of the website or for those using assistive technology and devices. Therefore, Imogene + Willie has conducted, and conducts ongoing accessibility reviews of its website and has remediated and continues to remediate any issues identified during such reviews. Please be aware that our efforts are ongoing as we incorporate the relevant improvements to meet the above-referenced laws, regulations and guidelines. If you have specific questions or concerns about the accessibility of this site or need assistance in using the processes found within this site please contact us by email or phone If you have found an inaccessible area on the site, please be sure to specify the Web page and provide us with any other information you may think will help us locate the area. We will make all reasonable efforts to make that page accessible. Otherwise, if a page cannot be made accessible we will work to make a text version available. If you have a need for a specific electronic format, please contact us by email or phone. Please provide the format that you require the content to be in, the web page address of the material, and your contact information. We welcome your questions about this accessibility statement and comments on how to improve the website's accessibility.

California Consumer Protection Act 2020

California law permits residents to request personal data shared with third parties or corporate affiliates for those third parties’ or corporate affiliates’ direct marketing purposes. If you are a California resident and would like a copy of this notice, please contact us through one of the methods below.  This request may be made TWICE a year without charge, and will cover data for only the prior twelve (12) months. Information will be limited to information collected and third-parties who may have received this information for customers who were LOGGED IN at the time of purchase.  Guest/Anonymous user information is not identifiable. Imogene + Willie (imogeneandwillie.com) is not responsible to the removal or managing of customer data within third-party platforms, such as Google (in Google Merchant Center, Analytics, or Google Shopping), Klaviyo, MailChimp, or other platforms used in marketing and research and for which we have no control or access to data stored. Imogene + Willie (imogeneandwillie.com) is currently exempt from the revised California Consumer Privacy Act (2020), by virtue of required conditions of the law to enforce the policy.  However, Imogene + Willie (imogeneandwillie.com) is committed to your privacy.  You may request a report of information captured from your transactions by using one of the communication methods below.  PLEASE NOTE: This policy covers only transactions on (imogeneandwillie.com), and does not extend to our retail stores or affiliates, which are governed by their own policies.  The guidelines for enforcing CCPA are below: An annual gross revenue of $25 million or more. Buys, receives, sells, or shares personal information of 50,000 or more consumers, households, or devices. At least 50% of annual revenue comes from selling consumers’ personal information. These conditions do not currently apply to Imogene + Willie (imogeneandwillie.com), the site.  Your rights under CCPA, that we honor are below: The right to know what personal information is being collected.  The ability to access personal information that’s collected. The right to know if your personal information is being sold or shared, and if so, with whom.  The ability to opt-out of having your personal information sold.  The ability to request all personal information be deleted. Imogene + Willie (imogeneandwillie.com)collects the information described above and for the described purposes.  We offer the opportunity for California Residents to obtain this information.  Imogene + Willie (imogeneandwillie.com)NEVER sells your personal information and only shares with third-party platforms outlined above, for the enhancement of our site and your shopping experience.  As we do not sell information, there is no need to opt out of your information being sold as a California Resident.  You may, up to TWICE a year, contact us at the information below to request review of your information and/or deletion.  PLEASE NOTE:  Requesting the deletion of your information will remove any subscriptions, loyalty points accumulated based on transactional history, and other incentives from marketing actions.  Gift Cards issued by Imogene + Willie WILL NOT be impacted and will remain valid and available for use for the duration of their available balance. Do Not Sell My Data/Opt Out Requests: If you have any questions or concerns regarding the Privacy Policy Agreement related to our website, please feel free to contact us at the following email or mailing address.

Email: help@imogeneandwillie.com 

(Please use the Subject “CCPA Inquiry” for all inquiries related to California Consumer Privacy Rights)

Mailing Address:

Imogene and Willie – CCPA Inquiries

614 Fontana Avenue

Nashville, TN 37204  

Last Updated:  12 April 2022

Another Section

This Messaging Program Privacy Policy explains how imogene+willie collects and uses information about you in relation to its text message marketing program (the “Messaging Service”). We use Attentive to provide the Messaging Service to you. For the purposes of the Messaging Service, Attentive acts as our service provider and data processor of your information.

• Example bullets here. We collect various information on our behalf from and about you, including information you directly provide when you use the Messaging Service. For example, we collect the phone number and email address you provided when signing up for the Messaging Service. When you send messages via the Messaging Service, we will also collect your messaging history and any information included in those messages.
• We may also collect information about you using cookies or similar technologies. Cookies are pieces of information that are stored by your browser on the hard drive or memory of your device. Cookies enable personalization of your experience on the Messaging Service (e.g., sending you personalized text messages such as shopping cart reminders).
• If you participate in a contest, sweepstakes, research study, or email survey associated with the Messaging Service, we will collect basic contact information and any other information you choose to provide in connection with these activities. We will also collect your contact information if you contact us with questions about the Messaging Service or for customer service.