ONE YEAR WHERE
buy a pair of jeans this January, get 40% off a fresh pair next January  details
SHOP ALL DENIM
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returns / free exchanges

returning an item

we will gladly accept any full price item for a refund or exchange within 30 days of delivery. returned merchandise must be unworn, unwashed, and without alterations.

all sale, gift cards, custom inseams, and one of a kind pieces are final sale. final sale items may not be returned or exchanged. shipping and handling charges are not refundable.

please include your order number, name, and email address, and ship all items to the address below:

imogene + willie
Attn: Returns
336 S Anderson St
Los Angeles, CA 90033

exchanging an item

we are happy to offer free exchanges on all imogene + willie-made goods. because of the limited nature of our products, please send us an email at help@imogeneandwillie.com for assistance with your desired exchange.

as soon as we confirm your exchange, we will email you a prepaid, printable return shipping label so you can quickly and easily mail the item you wish to exchange back to us for free. once we receive the item, we will immediately send the new item your way with a shipping confirmation email and tracking number.

in order for an item to be eligible for exchange, merchandise must be unworn, unwashed, and without alterations.

in-store return policy

we will accept any full price item for a refund or exchange within 14 days of delivery. items may only be returned to the store where they were purchased and must be unworn, unwashed, and without alterations.

questions

please contact help@imogeneandwillie.com if you have questions regarding returns or exchanges.



DISCLAIMER

please allow 3 business days for a return or exchange to be processed once it arrives at our facility. when your item is received, we will credit the card used to make the original purchase minus shipping and handling.

please note shipping and handling charges are not refundable.

we reserve the right to refuse the return of washed, worn, and damaged items, or any item returned after 30 days from original delivery.

imogene + willie will not accept responsibility for reimbursement or compensation of lost packages without proof of delivery.

one year wear / one year where

DETAILS

purchase any pair of full price jeans between 1/1/17 and 1/31/17 to receive a unique discount code valid for 40% off a new pair of full price i+w jeans next January.

limit 4 per customer. discount code valid from 1/1/18 to 1/31/18. may be redeemed online or at any i+w location. offer excludes denim jackets, shirts, and vintage.

DISCOUNT CODE

we will send you your unique 40% off discount code approximately 30 days from the day your jeans arrive at your door.

exchanges: if for any reason you need to exchange your jeans, we will work to help find you a pair that fits better.

you will receive your discount code one month after the arrival of the jeans you decide to keep.

returns: discount is not valid if a jean is returned.

ITEM AVAILABILITY

i+w product offering is subject to change based on production, brand direction and availability. while we can’t guarantee we will have the same style that you bought this year, we can promise we’ll bring you some killer new jeans this time next year.


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