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returns / exchanges

we gladly accept returns or exchanges for online purchases within 30 days of delivery.

merchandise must be returned with original tags and packaging, unwashed, unworn and without alterations.

to return an item, please send items pre-paid and insured to:

imogene + willie
attn: returns / exchanges
1310 Clinton St.
STE 121
Nashville, TN 37203

when returning an item for a refund, please make sure to include your initial order number, full name and contact information.

because of the limited nature of our products, if you are interested in making an exchange, we recommend sending an email to us at help@imogeneandwillie.com for confirmation that your desired size and item for exchange are in stock. upon receipt of a confirmation email, please send your original merchandise, unwashed, unused and without alteration, to us at the address above. there will be a $10 charge for shipping and handling for all exchanges. please include a check or approval of these charges with your item.

imogene + willie will not accept responsibility for reimbursement or compensation of lost packages without proof of delivery. when your item is received, we will credit the card used to make the original purchase. please allow 3 business days for a return or exchange to be processed once it arrives at our facility. please note shipping and handling charges are not refundable. we reserve the right to refuse the return of washed, worn and damaged items, or any item returned after 30 days from original delivery.

please contact help@imogeneandwillie.com if you have questions regarding returns or exchanges.