we will gladly accept any full price item for a refund or exchange within 30 days of delivery. returned merchandise must be unworn, unwashed, and without alterations.
all sale, gift cards, custom inseams, and one of a kind pieces are final sale. final sale items may not be returned or exchanged. shipping and handling charges are not refundable.
please include your order number, name, and email address, and ship all items to the address below:
imogene + willie
336 S Anderson St
Los Angeles, CA 90033
we are happy to offer free exchanges on all imogene + willie-made goods. because of the limited nature of our products, please send us an email at email@example.com for assistance with your desired exchange.
once we receive the item, we will send the new item your way within three business days with a shipping confirmation email and tracking number. we will email you a prepaid, printable return shipping label so you can quickly and easily mail the item you wish to exchange back to us for free.
in order for an item to be eligible for exchange, merchandise must be unworn, unwashed, and without alterations.
we will accept any full price item for a refund or exchange within 14 days of delivery. items may only be returned to the store where they were purchased and must be unworn, unwashed, and without alterations.
please contact firstname.lastname@example.org if you have questions regarding returns or exchanges.
please allow 3 business days for a return or exchange to be processed once it arrives at our facility. when your item is received, we will credit the card used to make the original purchase minus shipping and handling.
please note shipping and handling charges are not refundable.
we reserve the right to refuse the return of washed, worn, and damaged items, or any item returned after 30 days from original delivery.
imogene + willie will not accept responsibility for reimbursement or compensation of lost packages without proof of delivery.